With continuous advancements in technology, there isn’t any milestone that hasn’t been achieved by tech experts in rendering the best customer experience. Moreover, if you own a product or you’re offering any service, the pivoting point is to derive exceptional customer experience for higher and continuous possibilities of repeated business.
Isn’t it?
With the rising graph of apps’ usability and preferences, the web and mobile applications’ industry has seen a great dynamicity in their line of work. Within a few smartphone clicks, people expect to accomplish most of the tasks and that too at a breakneck speed.
And we all fall into this category of the populace!
People having fewer possibilities to shop around enjoy spending time and money on online applications. Thanks to the custom software development companies for exploring every industry niche and inventing market-ready app solutions for businesses (small or big) to take digital grounds.
Leaving no exception, groceries are also been shopped online that have delivered top-notch user experiences, being a feasible option for businesses to take their wheels online. Grocery shopping apps have taken the toll and in near future, they will become indispensable for one and all.
In order to meet customer expectations, on-demand services have seen an inclination where companies have leveraged mobile platforms to make such mandatory services available quickly, easily, and with convenience.
Grocery mobile app development is a hot trend that is expected to show no signs of slowing down. Doorstep deliveries, shopping from the comfort of home, smooth and secure payments, all add up remarkably to add up to the new normal.
Common Features to Expect in a Grocery App
#Registry & Profile Creation
The registration page is the first point of contact through which a user enters your business realm. Thus, it’s significant to proceed with a smooth profile creation with minimum steps.
First-time audience interaction is the pivoting point that can influence a brand image in front of its customers/users. The user profile interface must be easy to manage and instant to respond to verification of emails or phone numbers.
#Searching & Sorting Goods
Search, sort, and auto-suggestions are primary and vital features that help customers to browse through the diverse products offered for sale. Grocery apps with shopping list solutions and easy navigation are the primary aspects that a user looks for.
#Feasible & Secure Payment Options
Keeping multiple payment options adds value to a grocery app and allows customers to pay through the most convenient method they like. With transactions arises the need for security which is one of the necessary and crucial features of a grocery mobile application.
It’s better not to lose users’ trust while keeping deep inadequacies in payments and data encryption.
#Orchestrating Products
This is a basic feature that helps the user to double-check their order before making a purchase. In a way, it is a trait to ensure the final order includes everything needed and is displayed well along with the prices.
#Notifications & Alerts
Among the many must-have features there occurs push notifications. App alerts, notifications on deals and discounts, help to keep the audience posted and updated about your business and its offerings.
Sending personalized notifications to the users is the trend of today that is being implemented by many companies to delight app users and increase the chances of making business from them.
#Order Tracking
Tracking and monitoring the order is one of the crucial features loved by the audience through which they can get an overview of the delivery process as per the time constraints.
Users feel more comfortable by getting the aid of a reference person who can resolve their queries on delivery.
#Cancellations/Refunds
Online orders keep good possibilities of cancellations and refunds upon accountable reasons of defected products, inappropriate deliveries, and many others.
So it is a handy functionality not to be missed for making the audience feel confident to download your grocery app and indirectly showing trust in your brand.
#Helpdesk
App assistance is the need of the hour. No web or mobile application can become successful unless it offers support to the customers upon facing challenges with the products, deliveries, or any other grievances.
Therefore, a robust customer service system must be in place delivering quick and prompt solutions for the customer queries. A grocery mobile app must showcase the major and common FAQ and accommodate chat support in case of an anomaly.
#Feedback & Reviews
Feedback helps you improve the performance of your product/service. One can gather reviews and feedback from customers to analyze and eliminate the loopholes for app enhancement and business quality.
Rating services, delivery agent’s conduct, product quality, delivery time enables transparency between customers and a brand that further can highlight the areas of improvements.
[Prefer Reading: “X-Purpose Ready to Use Online Delivery Mobile App [Grocery, Food, Pharmacy, And More”]
Advanced Traits to Embed in a Grocery App
#Accessible 24/7
Mobile apps, nowadays, are best hoped for providing 24/7 support and assistance. A user might require some advice while goods selection or may encounter some issues while running the app.
Thus, a grocery shopping app must possess traits like online texting, phone calls, and email facilities. To make it a less dependent and easy task, chatbots are seen as a pretty good approach to answer customer queries.
#Social Authentication
Social interactions are crucial especially in the case of users. Your highly built grocery app can help you enhance the customer experience, adding more convenience to the customer’s journey.
You can either ask your users to proceed with the entire sign up process or make a headstart their journey with Google/Facebook login.
#Smart Search
Product search at the right place in the app certainly ladders the probability of greater user experience.
Personalized recommendations, cart suggestions, repeat purchases help catalyze the possibilities of uninterrupted business sales.
#Delivery Planning
When the focus is on the user’s convenience, offering the option of chosen deliveries becomes an add-on that raises the chances of the app being liked and appreciated.
There are many who prefer certain time intervals for their delivery/order pick up, thus, offering variant delivery solutions to individuals widens the possibilities of user acceptance.
#Continuous Monitoring
Integrating a live-tracking feature in your on-demand grocery app can help you analyze the performance and efficiencies of your personnel, further empowering customers to track their old and new orders.
#Information Listing
Categorize grocery products, list detailed product information for a single store or multiple stores with integrated services with just a few clicks of your mobile application.
Make the customized shopping experience of users nimble and effortless.
#Loyalty Rewards
Reward points and coupons are some interesting ways to attract and retain users. Prefer adding loyalty programs and personalized coupons to your grocery app for customers to keep coming back and then.
[Prefer Reading: “Top 10 Trends that Define the Future of Mobile Applications in 2020 & Beyond.”]
Miscellaneous Traits
#Premium Package
Frequent buyers deserve some treat.
One can add premium packages for customers to earn their loyalty and make them feel no less than VIPs. Such add ons acts as a reliable approach that helps to retain customers and get repeated business from them.
#Wishlist
Being more personalized and understanding the wishes of the users, of course, sounds as a convenient option.
The option of Wishlist favors the app operator and gives them the option to add products they’d like to purchase later anytime. Furthermore, this functionality can be further customized by giving different names to the product list where list generation could also be made automated.
A grocery app can be embedded with similar or same features to enhance the levels of customer experience.
#Smart Organizer
A smart organizer in a grocery app can automatically group products that are most frequently bought together, say vegetables and fruits or vegetables and spices.
The more customized an app will be, the higher will be the chances of its appreciation and acceptance.
#Voice Recognition
Typing is an old school aspect of searching, ordering, or commanding. Isn’t it?
Voice search is the new ongoing trend and many grocery applications have joined the bandwagon to embed this feature for giving more relaxation to the users by simply giving voice commands to fulfill their intent.
It’s much faster and more convenient than typing, nevertheless, includes high-end technologies at the backend to support this amazing feature.
#Nutrition Section
Let your customers know that you care for them by giving them nutritional diet plans customized as per their health.
A grocery app can have different sections of healthcare blogs, recipes, quiz/questionnaire, and videos that display useful information, pressing your business intent of exceptional customer experience.
[Prefer Reading: “Survival of the Digitalist: Technology Driven Customer Experience.”]
Technology Stack
Your grocery app can land up successfully on platforms such as iOS, Android, and Windows which is powered by the latest cutting-edge technologies. Some of the technologies used are:
#Back-End technologies
Java, Python, Node.js, .Net
#Real-Time Analytics
Apache Flink, Spark Streaming
#Third-Party Integrations
Google Map
#Database
MongoDB, Cassandra
#Push Notification
APN, Firebase, Twilio
Does Your Grocery Store have an App Presence?
No, so why not get expert advice from NetSet Software on expanding your business’s presence with a handy mobile/web grocery application.
Grocery app development demands a holistic understanding of the idea and the objective of the business to give it digital wings. Hire dedicated developers who know what drives customer expectations in this space and are proficient in delivering enterprise-ready grocery app solutions that are known to accelerate sales and maximize ROI.
We are ever-ready to create your ground-breaking supermarket app.
Are you?
